Scheduling

Our philosophy is to provide the highest quality of patient education and dental care to all patients who choose us for their dental care.  By providing you with the following information, we hope to prevent misunderstandings to ensure you encounter a positive experience.

Please let us know if you have any questions or concerns.

Expected Payment

To keep our fees to you as low as possible, we ask that payment be made at the time of scheduling.  Please allow approximately 60-90 minutes for your initial visit.  If you have pain or an emergency, every attempt will be made to see you that day.  During your consultation, it may be necessary for an additional 3D scan for accurate diagnosis; should the scan be necessary, an additional fee of $450** will be assessed in addition to your consultation fee.  For your convenience, an estimate for services/treatment plan will be prepared during your consultation, in advance of your appointment/s to ensure your opportunity to plan for your dental care.  Whether you privately pay or have dental insurance to assist you, everyone deserves the care they need and want.  Therefore, it is necessary to provide accurate insurance information so estimates can be as accurate as possible.                   

Dental Insurance

Please realize that your insurance is a contract between you, your employer, and the insurance company; therefore, we cannot guarantee coverage or eligibility, and your assistance may be requested to expedite the processing of your claim.  In addition, not all services are covered benefits in all contracts; therefore, you are ultimately responsible for the total amount of your dental fees.  Therefore, the treatment recommended for you is indicated regardless of your dental insurance benefits, deductibles, limitations, or maximums.

If you have questions about the cost, please bring those with you to your first visit, and we’d be happy to answer those questions at that time.  

Cancellations

We consider all appointments confirmed when they are reserved.  We do not double book with anticipation of patients not showing up for their needed dental care.  Our schedule remains open yet, fully staffed when patients cancel or fail the same day of their appointment.  We require a 7-day-non-refundable courtesy notice for all appointments, allowing us to reappoint at a more convenient time for you and have sufficient time to offer your appointment to another patient.  Failure to cancel before that window will incur a $75 cancellation fee for all non-surgical appointments.  All surgical appointments require a 7-day advance courtesy notice.  Failure to do so will result in a $100 or 10% of the surgical Fee, whichever is greater, for all surgical appointments without seven days of notice.  Cancellations must be made via phone call and during business hours.  Messages left on voicemail, via email, or text will be deemed inadequate and assessed the appropriate Fee.

Cell Phones

We ask that cell phones be turned off while in the treatment area.  However, if being available for an emergency during your reserved appointment is necessary, please leave our office phone number so you can be reached.  Should an unfortunate emergency arise, we would be happy to notify you in the treatment area immediately.                                                                 

Information Changes

To ensure your records are current, please notify us of any changes related to medical history, telephone number/s, address, employer, or insurance information as they occur.