Patient Interviews and Social Distancing
Before patient arrival, every effort is made to
- Filter patients during the phone call when scheduling appointments for care using established and recommended screening checklists and scripts
- Prepare scripts and questions to recognize potential carriers.
- Reschedule patients who show any signs of a cough or fever or who describe having any concerning warning signs
- Instruct patients to call to reschedule their appointment if they develop symptoms of a respiratory infection (e.g., cough, sore throat, or fever) on the day they are scheduled to be seen.
Please come in within 10 minutes of your treatment; forms already filled out and sent back to our office. Our preference is for all patients to email them back to the office (or fax) beforehand: [email protected] or 503-385-8825.
Please arrive early for your appointment. Come into the building and come upstairs to the bench in front of our office door and call us when there. The door may be locked to limit the number of patients in the office.
To promote social distancing
- Prioritize high-risk patients (immune-compromised, over 60 y.o. etc.) with early morning appointments so less contact with other people
- When booking patients, we will collect the appointment fee (or best guess) as we are spreading out the schedule, so there are fewer people in the waiting room (A maximum of two people at a time). We do this to minimize contact with staff who will not be wearing full PPE.
- If a patient is being accompanied, their escort should wait in the car to limit the number of people in the waiting room and promote social distancing.
- At times patients can opt to wait in their car or outside the office where they can be contacted by a mobile phone when it is their turn to be treated if they wish (let us know when you schedule).
Safety measures are taken upon arrival
- Patients should call ahead of their appointment to alert staff they are at the office (10 minutes before appt) and waiting in their card. They should make sure the staff knows they have arrived by phone if they find the door to the office locked.
- Post visual alerts (e.g., signs, posters) at the entrance door advising patients of the COVID-19 risk and advising them not to enter the facility when ill.
- We are asking patients to come wearing Masks! Mask supplies are extremely limited. Masks are required in our office building. We are located on the second floor. If you have a mask or bandannas, please wear it when you come in as PPE is limited, and we cannot provide masks to patients due to the limited supply available to us.
- We will provide tissues that are made accessible immediately upon entry, and instructions are provided on how to use tissues to cover nose and mouth when coughing or sneezing, to dispose of tissues and contaminated items in waste receptacles.
- Provide supplies such as alcohol-based hand rub (ABHR) with 60-95% alcohol, tissues, and no-touch receptacles for disposal, at the entrance, in waiting rooms, and at the front desk.
- Post photos at the entrance and in the waiting room to provide patients and HCP (Health Care Personel) with instructions (in appropriate languages) about hand hygiene, respiratory hygiene, and cough etiquette.
- how and when to perform hand hygiene,
- how to use tissues or elbows to cover nose and mouth when coughing or sneezing,
- how to dispose of tissues and contaminated items in a waste receptacle
ALL these measures can help to prevent transmission to others.
Measures Upon Arrival
- Immediately escorted to a handwashing station or hand sanitizer
- Asked to rinse with diluted 3% hydrogen peroxide before each appointment or IO Rinse
- Escorted into an examination room as quickly as possible upon arrival to avoid lingering in the front office.
- We ask about the presence of symptoms of a respiratory infection and history of travel or contact with possible COVID-19 patients.
- Assessed for respiratory symptoms and fever (with a non-contact digital infrared forehead thermometer), and they will be asked to sign a health declaration form.
- If fever temperature of 100.2 degrees F or higher or respiratory symptoms are present, they will be advised to seek medical treatment, and their visit will be rescheduled.
- As testing for the virus becomes more available, we will be incorporating this added benefit to screening patients.
Measures Taken Upon Patient Entry to the Clinic
- If an examination room is not readily available, ensure social distancing in the waiting room by placing seating a minimum of 6 feet apart.
- Remove all clutter and anything that is not easily disinfected from the waiting room (magazines, area rugs, pillows, toys, etc.)
- Cover all furniture which cannot be disinfected with disposable covers (including chairs and couches) which will be replaced after each patient
- Frequent wipe down of waiting rooms, bathrooms, door handles, tables, light switches, computers, …etc.
- HEPA air filters scrubbing and cleaning the air regularly.
Protocols of the Clinical Team
We adhere to the usual standard and transmission-based precautions in operatory but with greater attention to detail and ensure that procedures are followed consistently and correctly. Furthermore, we will employ an additional team member/ assistant whose main focus is only on sterilization. This team member will be responsible for cleaning, sterilizing, disinfecting, and wiping down everything in the operatories and the waiting room; chairs, handles, light switches, tables, …etc. Regularly.
Hand Hygiene is performed by our staff
- Before and after all patient contact, contact with potentially infectious material, and before putting on and after removing personal protective equipment (PPE), including gloves.
- After removing PPE in order to remove any pathogens that might have been transferred to bare hands during the removal process.
- Washing hands with soap and water for at least 20 seconds first thing in the AM and AviGard is used before and after use of any gloves for the rest of the day with hands being washed with soap and water at the end of the day.
Personal Protective Equipment
- Wear PPE (masks, gloves, cap, eye protection, face shields, gowns (N95 masks when around confirmed cases)
- Masks are one-time use and replace if soiled
- N95 respirators should be used instead of a facemask when performing or present for an aerosol-generating procedure.
- Put on eye protection (i.e., goggles or a face shield that covers the front and sides of the face) upon entry to the patient room or care area.
- Remove eye protection before leaving the patient room or care area.
- Reusable eye protection (e.g., goggles) must be cleaned and
disinfected according to manufacturer’s reprocessing instructions
- Disposable eye protection should be discarded after use.
- Put on clean, non-sterile gloves upon entry into the patient room or care area.
- Change gloves if they become torn or heavily contaminated.
- Remove and discard gloves when leaving the patient room or care area, and immediately perform hand hygiene.
- Put on a clean isolation gown upon entry into the patient room or area.
- Change the gown if it becomes soiled. Remove and discard the gown in a dedicated container for waste or linen before leaving the patient room or care area. Disposable gowns should be discarded, and cloth gowns should be laundered after each use.
- Gowns should be prioritized for all aerosol-generating procedures and during activities where splashes and sprays are anticipated.
Patients in the Operatory
- Health care personnel (HCP) should strictly follow basic infection control practices between patients (e.g., hand hygiene, cleaning, and disinfecting shared equipment).
- Limit transport and movement of the patient outside of the room
- No other team member should enter the room during a procedure and, if necessary, should use PPE as described above.
- Once the patient has left the operatory, HCP refrains from entering the op until sufficient time has elapsed to remove potentially infectious particles.
- After this time has elapsed, the room should undergo appropriate cleaning and surface disinfection before it is returned to routine use.
- Special precautions will be taken when performing Aerosol Generating procedures (AGP), in particular, procedures that are likely to induce coughing are avoided if possible.
- Patients undergoing aerosol-generating procedures are in a separate op.
Protocols After the Clinical Treatment
- All non-disposable medical equipment used for patient care should be cleaned and disinfected according to the manufacturer’s instructions.
- Ensure that environmental cleaning and disinfection procedures are followed consistently and correctly.
- Routine cleaning and disinfection procedures (e.g., using cleaners and water to pre-clean surfaces before applying an EPA-registered, hospital-grade disinfectant to frequently touched surfaces or objects for appropriate contact times as indicated on the product’s label) are appropriate for SARS-CoV-2 in healthcare settings, including those patient-care areas in which aerosol-generating procedures are performed.
- We are also in the process of purchasing a mobile, self-contained germicidal cleaning device that uses proven technology to help reduce and eliminate bacteria, viruses, and other pathogens on environmental surfaces and is approved by the FDA.
Safety Measures After the Visit
- Encourage payment by CareCredit, Lending Club, or credit card over the phone to BEFORE scheduling future visits to encourage social distancing with the front desk.
- Review of estimates and insurance forms can be carried out via phone call or video conferencing and sent via mail. Collection calls for unpaid balances can occur if insurance paid less than agreed can be taken care of by leaving a card on file or paying the office with pay my provider via CareCredit.
- Patients wash their hands before leaving.
At the End of the Day
- Clean and disinfect the office from top to bottom in preparation for the following day.
Training and Educating Our Team
One of the most important things we are doing during this time is to train and educate our staff.
Our team has had refresher training in proper handwashing techniques. This may seem basic; however, it is the most important thing we can do to prevent the spread of the virus, yet research shows that it is often poorly complied with and usually not done well. Consequently, we have spent a lot of time ensuring that our team does it well and often, especially before and after every patient encounter. They have practiced the appropriate use of personal protective equipment (PPE) before caring for a patient to prevent contamination. We encourage staff that is not feeling well to stay home for two weeks proactively. We have everyone in the office take their temperature at the beginning of every day, and we will immediately send home anyone with elevated temperature (100.2 F and above).
- Limit the numbers of staff providing their care to facilitate social distancing within the office and among team members.
- We have created a specific checklist of recommendations for our team to follow so that they arrive to work healthy and go home to their families without worry. (see Checklist of Recommendations for Our Team)
Recommendations for Our Team
Before coming to work
- Take temperature (do not go in to work if you or any other family member are experiencing symptoms; cough, sore throat, fever…etc.)
- Remove watches and rings and leave at home.
- Tie hair up, keep nails short.
- Avoid extra accessories
- Place phone in a Ziplock bag that you will discard at the end of the day
- If bringing a lunch, place in disposable wrapping
- Bring work clothes in a washable bag (i.e., pillowcase) if clinical employees.
- They have practiced the appropriate use of personal protective equipment (PPE) before caring for a patient to prevent contamination.
- Change into scrubs and work shoes (preferably plastic and wipeable) as soon as you arrive.
- Use PPE as appropriate.
- Leave all clutter (pens, phones, etc.) outside of patient op rooms.
- We discourage workers from using other workers’ phones, desks, offices, and other work tools and equipment when possible.
- Clean phone handset after use
- Discourage cell phone use at work
- Wash hands and arms with soap
- Remove scrubs and place them in a washable bag or leave at work.
- Wash hands and put clean clothes on
- Sanitize phone, glasses, etc
- Wash hands again
- Do not touch anything.
- Remove their shoes and clothes.
- Wash clothes/scrubs in a washing machine with detergent and hot water
- Shower immediately with soap and water before touching anything (including loved ones)